Know where to intervene before you buy technology.
The diagnostic turns a loosely defined problem into an executive decision with the process, priorities, risks, options and clear next steps.
- 01Problem definition and current map
- 02Inventory of relevant systems and data
- 03Baseline and blocker matrix
- 04Risks and dependencies
- 05Conceptual design of the future process
- 06Options and priorities
- 07Conceptual architecture
- 08Parametric estimate and assumptions
- 09Roadmap and executive recommendation
- 10Decision on a pilot or implementation
It does not include production software, full integration, a pentest or certification, guaranteed savings, legal advice, or a fixed price for components not yet known. The recommendation is independent: it may conclude not to invest, to fix the process, configure a current system, buy a product, integrate, pilot, build, or collect more data.
About the diagnostic.
Organisations with a slow, manual or opaque process; companies with disconnected systems; teams considering software, automation or AI; leadership that needs to justify an investment; and organisations whose earlier implementations saw low adoption.
The trigger and the business objective; users, process, volumes, times and exceptions; rework, errors and dependencies; data, systems and integrations; security, privacy and continuity; capacity to adopt and the likely cost of the current state.
There may be a limited assessment to determine eligibility — the Initial Opportunity Assessment, which ends with an opportunity note and the next step. Work involving interviews, mapping, analysis, architecture or an executive recommendation is the Executive Diagnostic, and it is contracted.
No. The client may decide not to proceed, to execute internally or to hire another supplier, under the agreed terms.
It depends on how many people we need to interview and how complex the process is. We estimate the duration and share it after this first conversation — not before we know what we are analysing.
No. You do not need to choose a technology. Describe the process, the consequence and what you have already tried — the rest is what the diagnostic is for.